FAQ'S
"XtraLength is Perth's only clothing retailer that specifically caters for the unique needs of gorgeously tall ladies, offering pants and the 'Suesi' jeans range for tall ladies who want to stand tall and feel confident."
XtraLength is more than happy to refund or exchange items purchased if you are not happy with them for whatever reason. Minus the postage of course.
From the date of purchasing clothes from XtraLength you can exchange or refund up to one month. As long as item has not been worn or washed.
Damages/faults can be claimed up to three months from date of purchase. Damage/fault has to be from normal wear and tear of item. XtraLength clothing is not designed for work or sports wear (excluding gym pants that are great for sports wear).
XtraLength gives customers the option to buy one pair and try the second pair on for free whilst only paying for the first pair.
Check out our Try Before You Buy option.
We never want to send you something that doesn't fit properly so we have size guides available on all our product pages. Just click on the 'Size Guide' button on each product page. However, we understand that not being able to physically try on our garments can be hard when making your purchase. We also offer a 'Try Before You Buy' option.
If you are unhappy with the size or fit of your purchase you can return it for refund/store credit as long as it meets all our return and exchange policy requirements.
XtraLength uses Australia Post’s Express Service.
Using either the 500g or 3kg yellow express parcels which offer overnight service from and to metropolitan areas. A day or two longer if outside metro areas. This comes with a tracking code and can be checked online with Australia Post for the where-a-bouts of your order.
We charge a flat rate of $15.00 postage for orders up to 3kg. If your order is over 3kg, we will advise you of freight prior to sending your parcel.
We accept orders and enquiries from just about anywhere. Please contact us for freight charges prior to ordering if you are located outside of Australia.
Is ordering online safe?
As part of the XtraLength website, our online order process is highly secure and your personal details are thoroughly safeguarded. We utilise the PayPal online payment facility. PayPal is a global leader in online payment solutions with 78 million account members worldwide.
Our website is best supported by Internet Explorer, Google Chrome, Apple Safari and Mozilla Firefox. Please check that your browser is up to date. Sometimes due to browsing different sites, your cache and cookies might be full. Try emptying this out and re-logging onto our site.If you are still experiencing difficulties, contact our Customer Service team longjean@bigpond.net.au
Please help spread the word of XtraLength by liking the ‘facebook page’ and sharing with tall family and friends.
If you are involved in any sporting clubs that have tall girls and ladies then spreading the word would be greatly appreciated.
Your testimonial would also be greatly appreciated to help inspire others to purchase a pair of the ‘Suesi Jeans’ or XtraLength’s pants or maxi dresses.
